Water Heater Repair in Mentor, OH
Mentor's water is Lake Erie water from Aqua Ohio, and the median home here was built in 1974. If your water heater is leaking or has gone cold, call and get a plumber out.
What shapes water heater trouble in Mentor
Lake Erie water from Aqua Ohio
The city's residents guide lists Aqua Ohio as Mentor's water company. Aqua's 2025 report for its Mentor system says the water comes from Lake Erie through an offshore intake and is disinfected with chlorine. The report doesn't list a hardness figure.
Aqua says the system has no lead, galvanized-requiring-replacement or unknown service lines, and no lead was detected in its latest round of 30 home samples. All four PFAS sampling events were non-detect. The report also carries a notice that Aqua missed some corrosion control sampling in early 2025; it says customers don't need to take any action. Aqua's customer service number is 877.987.2782.
1970s houses, mostly gas
Census estimates put the median Mentor home at 1974. About 5% were built before 1940 and about 10% since 2000. About 76% are detached houses and about 15% of households rent. Gas heats about 85% of homes and electricity about 12%. Enbridge Gas Ohio lists Mentor among the communities it serves.
Plumbing permits through the Mentor Gateway
Mentor's Engineering and Building Department issues permits, and the city asks people to apply and pay through the Mentor Gateway online. The city's plumbing permit form lists a $20 flat fee for 1, 2 and 3 family homes with a $50 deposit, plus $10 for each hot water storage tank, including an expansion tank. Inspections have to be scheduled 24 hours ahead.
Plumbing and heating contractors register with the city each year and must show a current State of Ohio license. Call the department at 440-974-5785 or email [email protected] with questions.
Lake County landfill drop-off
The city's 2026 collection calendar lists household appliances at $5 each at the Lake County Landfill and Recycling Center, 2039 Blase Nemeth Rd. in Painesville Township, open weekdays 7:00 a.m. to 3:30 p.m. and Saturdays 9:00 a.m. to 1:00 p.m. Items containing liquids aren't accepted, so ask before you haul an old tank there.
Safe steps for Mentor homes
- Leaking? Close the cold water valve on top of the tank.
- Turn off the gas valve or the breaker for the heater.
- Gas smell? Leave the house, then call 911 and your gas utility from outside. Enbridge Gas Ohio takes leak reports at 1-877-542-2630; if another company bills you, use the number on your bill.
Where we take calls
Mentor, Lake County, ZIP codes 44060. Not sure your address is covered? Call and we'll check.
Nearby towns
Repair, replacement and emergencies

Water Heater Repair
Gas, electric and tankless repairs, from pilot lights to heating elements.
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No Hot Water
Cold shower this morning? Get the cause found and fixed fast.
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Leaking Water Heater
Water around the tank or a dripping relief valve. Act before it floods.
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Emergency Water Heater Repair
Burst tank, gas smell or water everywhere. Call right away.
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Water Heater Replacement
When repair no longer makes sense, get a new tank or tankless unit.
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Tankless Water Heater Repair
Error codes, lukewarm water and scale buildup on tankless units.
Learn moreMentor water heater questions
Do I need a permit to replace a water heater in Mentor?
Mentor's plumbing permit form lists a $10 fee for each hot water storage tank. Ask the Engineering and Building Department at 440-974-5785 what your job needs.
Where does Mentor's water come from?
Aqua Ohio's Mentor system draws from Lake Erie through an offshore intake.
Does Mentor have lead water lines?
Aqua's 2025 report says its Mentor system has no lead or galvanized-requiring-replacement service lines.
Who supplies gas in Mentor?
Enbridge Gas Ohio lists Mentor among the communities it serves, and the city's residents guide lists Enbridge too.
Where these local facts come from
- US Census Bureau, American Community Survey 2020-2024 (via Census Reporter)
- Aqua Ohio, Aqua Ohio - Mentor 2025 Water Quality Report (PWSID OH4301511)
- City of Mentor, 2026 Mentor City Magazine (residents guide and collection calendar)
- City of Mentor, Permits
- City of Mentor, Application for Plumbing Permit
- City of Mentor, Application for Certificate of Registration (contractors)
- Enbridge Gas Ohio (East Ohio Gas), list of communities served by county
- Enbridge Gas Ohio
Figures are the latest published by each source. Pricing and availability are set by the plumber.
No hot water in Mentor?
Call now for water heater repair or replacement.