Water Heater Repair in Hershey, PA
Most Hershey homes were built after 1960, and more of them heat with electricity than with gas. That makes electric elements and thermostats as common a repair here as pilot lights. If your water heater has quit or is leaking, call now.
What shapes water heater trouble in Hershey
Electric heaters are as common as gas here
About 46% of Hershey homes heat with electricity, 28% with gas and 20% with fuel oil. Seven in ten homes were built in 1960 or later, so most of them are on their second or third water heater by now.
Electric tanks usually fail at a heating element, a thermostat or the high-limit reset switch, and the first sign is lukewarm water or hot water that runs out fast. Gas tanks fail at the pilot, thermocouple or gas valve. Tell us which kind you have when you call.
Creek water that changes through the year
Pennsylvania American Water's Hershey system draws almost all of its water from the Swatara and Manada Creeks. In its 2025 report, hardness averaged 86 ppm (about 5 grains per gallon) but ranged from 38 to 158 ppm, so the water reaching your tank is softer at some times of year and harder at others. The system disinfects with chloramine.
Hardness that swings like this still leaves sediment in a tank over the years. A heater that has started popping or rumbling has buildup, and flushing helps most when it's done before the tank gets old.
Hershey winters and colder incoming water
The NOAA station at Harrisburg International, west of town, averages about 101 nights a year at or below freezing, with January lows near 23°F and around 30 inches of snow. Creek-fed water gets colder in winter, so the heater works longer for every shower.
An element or thermocouple that was already weak often gives out in the first cold weeks. If your hot water has been getting shorter, call before it stops.
Safe steps for Hershey homes
- Leaking? Close the cold water valve on top of the tank.
- Turn off the gas valve or the breaker for the heater.
- Gas smell? UGI serves Derry Township, including Hershey. Leave the house and call UGI at 800-276-2722 or 911 from outside.
Where we take calls
Hershey, Dauphin County, ZIP codes 17033. Not sure your address is covered? Call and we'll check.
Nearby towns
Repair, replacement and emergencies

Water Heater Repair
Gas, electric and tankless repairs, from pilot lights to heating elements.
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No Hot Water
Cold shower this morning? Get the cause found and fixed fast.
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Leaking Water Heater
Water around the tank or a dripping relief valve. Act before it floods.
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Emergency Water Heater Repair
Burst tank, gas smell or water everywhere. Call right away.
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Water Heater Replacement
When repair no longer makes sense, get a new tank or tankless unit.
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Tankless Water Heater Repair
Error codes, lukewarm water and scale buildup on tankless units.
Learn moreHershey water heater questions
Who is the gas company in Hershey, PA?
UGI Utilities lists Derry Township, which includes Hershey, in its service area. If you smell gas, leave first, then call UGI at 800-276-2722 or 911 from outside.
Is Hershey's water hard?
Pennsylvania American Water's 2025 report for the Hershey system shows an average of 86 ppm, about 5 grains per gallon, with a range of 38 to 158 ppm. That is soft to moderately hard on average, harder at some times of year.
Why is my electric water heater only lukewarm?
On an electric tank, lukewarm water usually means one of the two heating elements or its thermostat has failed. If there's no hot water at all, the high-limit reset may have tripped, which often points to a deeper fault. A plumber can test both.
My water heater is in a finished basement. Can it still be replaced?
Yes. Tell us where it sits and what's around it, so the plumber can plan for access and protecting the finished space.
Where these local facts come from
- US Census Bureau, American Community Survey 2020-2024 (via Census Reporter)
- NOAA NCEI, 1991-2020 climate normals
- Pennsylvania American Water, Hershey system 2025 Water Quality Report
- UGI Utilities, gas supply regions
Figures are the latest published by each source. Pricing and availability are set by the plumber.
No hot water in Hershey?
Call now for water heater repair or replacement.