Serving Salt Lake City, 84101 to 84116

Water Heater Repair in Salt Lake City, UT

Salt Lake City's water hardness depends on the source: its treatment plants measured 8 to 12.4 grains per gallon in 2025, and city wells and springs ran as high as 33.4. If your water heater is leaking or has gone cold, call and get a plumber out.

Call for service(858) 465-8561 What's different in Salt Lake City

One callStraight to water heater help
Repair or replaceHonest advice on which makes sense
All major brandsRheem, A.O. Smith, Bradford White, Rinnai, Navien
Local to youPlumbers who work in your town

Salt Lake City at a glance

What shapes water heater trouble in Salt Lake City

8-12.4 gpg

hardness at the city's three treatment plants in 2025

Source: Salt Lake City Public Utilities

33.4 gpg

top hardness reading from city wells and springs

Source: Salt Lake City Public Utilities

$300

Enbridge rebate for an ENERGY STAR gas tankless water heater

Source: Enbridge Gas Utah

free Call 2 Haul pickups a year with city garbage service

Source: Salt Lake City

Water

Canyon streams, harder well water

More than 60% of Salt Lake City's water starts in Wasatch canyon streams: City Creek, Parleys Creek, Big Cottonwood and Little Cottonwood. In summer the city adds water from deep wells across the valley, which it says meets every standard but is harder. Its 2025 data shows total hardness of 136 mg/L at Big Cottonwood, 175 at Parleys and 212 at City Creek, while wells and springs ranged from 154 to 571 mg/L. Hard water leaves scale in a tank, so flushing matters more when your area leans on well water.

Lead

Your side of the line is yours

Salt Lake City Public Utilities owns the service line from the main to the water meter, and the homeowner owns it from the meter to the house. The city says homes built before 1950 are more likely to have lead lines, and it received over $39 million in federal loan funding to help residents replace them. In its 2024 sampling, 0 of 53 first-liter samples exceeded the lead action level, with a 90th percentile of 2.6 ppb. Lead questions go to 844-LEAD-SLC.

Rebates

Money back on efficient gas heaters

Enbridge Gas's ThermWise program pays $100 for an ENERGY STAR gas storage water heater, $300 for a gas tankless unit and $350 for a condensing storage or qualifying hybrid model. The request has to be postmarked within six months of installation.

Homes

Newer and older homes, many renters

Census estimates put the median Salt Lake City home at 1972, with about 23% built before 1940 and about 29% built since 2000. About 40% are detached houses and about 44% are in buildings with five or more units; about 56% of households rent. Gas heats about 70% of homes and electricity about 25%.

Permits and pickup

City permits, Call 2 Haul

Salt Lake City requires a permit before any installation or alteration to a building's plumbing or mechanical systems. Applications start in the city's Citizen Access Portal; Building Services takes questions at 801-535-7968. Addresses outside city limits, like Magna or Kearns, go through the Greater Salt Lake Municipal Services District.

Call 2 Haul picks up furniture, mattresses, appliances and other bulky items at your home. City garbage customers get two scheduled pickups a year, one for bulk waste and one for green waste.

Before the plumber arrives

Safe steps for Salt Lake City homes

Leaking? Close the cold water valve on top of the tank.
Turn off the gas valve or the breaker for the heater.
Gas smell? Leave the house, then call 911 and your gas utility from outside. If Enbridge Gas bills you, its Utah emergency line is 800-767-1689.

Call for service(858) 465-8561

Service area

Where we take calls

Salt Lake City, Salt Lake County, ZIP codes 84101, 84102, 84103, 84104, 84105, 84106, 84108, 84111, 84115, 84116. Not sure your address is covered? Call and we'll check.

Services in Salt Lake City