Water Heater Repair in Shrewsbury, PA
Shrewsbury runs its own water company on nine wells, and seven of every ten homes heat with natural gas from Columbia Gas. Most are owner-occupied, detached houses. If your water heater has quit or is leaking, call and get a plumber out.
What shapes water heater trouble in Shrewsbury
A borough water company on nine wells
The Shrewsbury Municipal Water Company draws from nine wells and keeps four storage tanks. It produces over 300,000 gallons a day, stores more than 1.3 million gallons, and serves the borough and parts of Shrewsbury Township through over 1,800 connections. Its Wellhead Protection Committee has won a Pennsylvania "Groundwater System of the Year" award. The water is chlorinated, and the company doesn't add fluoride. Its 2025 report doesn't list hardness, so we won't guess at a number.
The borough flushes its water mains twice a year and posts notices beforehand. The water report names Brian Sweitzer at 717-235-1427 for questions.
What the latest water report shows
Nitrate in 2025 ranged from 3.39 to 7.47 ppm, under the 10 ppm limit. The report notes that nitrate can rise quickly for short periods after rain or farm activity, and that anyone caring for an infant under six months should ask a doctor for advice. Lead's 90th-percentile result was 2.0 ppb against an action level of 15.
In October 2024 the borough sent letters to some owners of older homes because it wasn't sure what their water service line is made of, and it plans to check those lines over three years. The full service line inventory is available from the borough office at 717-235-4371.
Detached houses with gas heaters
About 77% of Shrewsbury homes are detached houses and 80% are owner-occupied. The median home was built in 1986. About 70% heat with natural gas, 22% with electricity and 6% with oil, so most water heaters here are gas-fired.
The borough has announced Columbia Gas line replacement work in the Southern Farms development, which spans the borough and Shrewsbury Township. If you smell gas, leave the house, call 911 from outside, then Columbia Gas at 1-888-460-4332.
Who handles permits in the borough
South Penn Code Consultants is Shrewsbury Borough's zoning and building permit officer and handles codes enforcement, with Keith Hunnings as the contact at 717-887-9946. Dependable Construction Code Services is listed as the UCC building inspector, at 717-759-5906. Ask South Penn before a replacement whether your job needs a permit. The borough office at 35 West Railroad Avenue is open weekdays, 8 a.m. to 4 p.m.
Safe steps for Shrewsbury homes
- Leaking? Close the cold water valve on top of the tank.
- Turn off the gas valve or the breaker for the heater.
- Gas smell? Columbia Gas serves Shrewsbury. Leave the house, call 911 from outside, then Columbia Gas at 1-888-460-4332.
Where we take calls
Shrewsbury, York County, ZIP codes 17361. Not sure your address is covered? Call and we'll check.
Nearby towns
Repair, replacement and emergencies
Water Heater Repair
Gas, electric and tankless repairs, from pilot lights to heating elements.
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No Hot Water
Cold shower this morning? Get the cause found and fixed fast.
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Leaking Water Heater
Water around the tank or a dripping relief valve. Act before it floods.
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Emergency Water Heater Repair
Burst tank, gas smell or water everywhere. Call right away.
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Water Heater Replacement
When repair no longer makes sense, get a new tank or tankless unit.
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Tankless Water Heater Repair
Error codes, lukewarm water and scale buildup on tankless units.
Learn moreShrewsbury water heater questions
Where does Shrewsbury's water come from?
Nine borough wells run by the Shrewsbury Municipal Water Company, which also serves parts of Shrewsbury Township.
Who is the gas company in Shrewsbury, PA?
Columbia Gas of Pennsylvania. If you smell gas, leave first, call 911 from outside, then Columbia Gas at 1-888-460-4332.
Who issues building permits in Shrewsbury Borough?
South Penn Code Consultants handles building and zoning permits for the borough. Ask them whether your water heater job needs one.
Is nitrate in Shrewsbury's water a problem for my water heater?
The 2025 report shows nitrate from 3.39 to 7.47 ppm, under the 10 ppm health limit. The report raises it as a concern for infants, not for appliances.
Where these local facts come from
- US Census Bureau, American Community Survey 2020-2024 (via Census Reporter)
- Shrewsbury Borough, public works (water system)
- Shrewsbury Borough, water management (main flushing, service line letters)
- Shrewsbury Municipal Water Company, 2025 Annual Drinking Water Quality Report
- Shrewsbury Borough, borough office (permit officer and UCC inspector)
- Shrewsbury Borough, frequently asked questions
- Shrewsbury Borough on Facebook, Columbia Gas line replacement in Southern Farms
- Columbia Gas of Pennsylvania, service territories
- Columbia Gas of Pennsylvania, contact us
Figures are the latest published by each source. Pricing and availability are set by the plumber.
No hot water in Shrewsbury?
Call now for water heater repair or replacement.