Water Heater Repair in Glastonbury, CT
Glastonbury homes get very soft MDC water or a private well, and some wells in town have tested high for natural uranium. About half of homes heat with gas from Connecticut Natural Gas. If your water heater has quit or is leaking, call and get a plumber out.
What shapes water heater trouble in Glastonbury
Soft water from the MDC
The town's health department says Glastonbury's public drinking water comes from the Metropolitan District, which serves parts of Glastonbury as one of its non-member towns. The MDC puts its water's hardness at about 15 mg/L, or 1 grain per gallon, and adjusts the pH to about 7.5 with a chemical added to cut copper and lead leaching from household plumbing.
If your water turns brown after work on the mains, the MDC says not to use hot water until the pipes clear, so you don't draw dirty water into your hot water tank. Once the cold water runs clear, flush each faucet. If it hasn't cleared in a few hours, call the MDC at 860-278-7850, ext. 3600.
Private wells and uranium
The Glastonbury Health Department regulates private drinking water wells, at 860-652-7710. After a homeowner's test in February 2019 showed very high uranium, the town worked with scientists through the Thriving Earth Exchange. About 500 residents took free well tests, adding to roughly 800 earlier results, and the June 2021 report traced the uranium to natural bedrock called Glastonbury Gneiss. Levels ran higher east and south of a fault line and in deeper wells, and could change with the seasons.
The town weighed helping neighborhoods connect to public water against treatment in the home, such as reverse osmosis or ion exchange, and it requires a potability test for wells at new homes.
CNG gas, oil and permits
About 51% of Glastonbury homes heat with gas, 34% with oil, 8% with electricity and 5% with propane. Connecticut Natural Gas lists Glastonbury among the towns it serves. If you smell gas, go outside and call CNG at 866-924-5325, or 911.
The town's building permit page lists replacement boilers, furnaces and water heaters among the work that needs a permit. About 75% of homes are detached houses and 83% are owner-occupied, so most replacements are the owner's call.
Disposal at the transfer station
Glastonbury's transfer station on New London Turnpike takes scrap metal among its materials and is open Tuesday through Friday from 7 a.m. to 3 p.m. The bulky waste facility at 1145 Tryon Street in South Glastonbury is open Monday through Saturday. The Refuse Disposal Division is at 860-652-7772.
Safe steps for Glastonbury homes
- Leaking? Close the cold water valve on top of the tank.
- Turn off the gas valve or the breaker for the heater.
- Gas smell? Connecticut Natural Gas serves Glastonbury. Go outside and call CNG at 866-924-5325, or 911, from a safe place.
Where we take calls
Glastonbury, Hartford County, ZIP codes 06033, 06073. Not sure your address is covered? Call and we'll check.
Nearby towns
Repair, replacement and emergencies
Water Heater Repair
Gas, electric and tankless repairs, from pilot lights to heating elements.
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No Hot Water
Cold shower this morning? Get the cause found and fixed fast.
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Leaking Water Heater
Water around the tank or a dripping relief valve. Act before it floods.
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Emergency Water Heater Repair
Burst tank, gas smell or water everywhere. Call right away.
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Water Heater Replacement
When repair no longer makes sense, get a new tank or tankless unit.
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Tankless Water Heater Repair
Error codes, lukewarm water and scale buildup on tankless units.
Learn moreGlastonbury water heater questions
Who is the gas company in Glastonbury, CT?
Connecticut Natural Gas lists Glastonbury in its service area. If you smell gas, go outside and call CNG at 866-924-5325 or 911.
How hard is Glastonbury's public water?
Very soft. The MDC puts it at about 15 mg/L, or 1 grain per gallon.
Do I need a permit to replace a water heater in Glastonbury?
Yes. The town lists replacement water heaters, boilers and furnaces among the work that needs a building permit.
Is there uranium in Glastonbury well water?
Some wells have tested high. A town study of about 500 free tests traced it to natural bedrock. Call the Health Department at 860-652-7710 about testing.
Where these local facts come from
- US Census Bureau, American Community Survey 2020-2024 (via Census Reporter)
- Town of Glastonbury Health Department, drinking water
- The MDC, about the Metropolitan District (member and non-member towns)
- The MDC, drinking water frequently asked questions
- Thriving Earth Exchange, uncovering the mystery of uranium in Glastonbury, Connecticut (2021)
- Connecticut Natural Gas, service area town list
- Connecticut Natural Gas, gas leaks
- Town of Glastonbury, applying for a building permit
- Town of Glastonbury, transfer station
- Town of Glastonbury, bulky waste facility
Figures are the latest published by each source. Pricing and availability are set by the plumber.
No hot water in Glastonbury?
Call now for water heater repair or replacement.